Damascus knives are knives made from Damascus steel. It is the technique used to make the steel that marks them as ‘Damascus’ rather than any other part of the knife design. Damascus knives can be identified by the wavy, mottled pattern that runs through the blade.

Cuso Cuts knives are handmade in Pakistan and shipped out of our home base in Idaho, USA.

Cuso Cuts cutting boards are handmade in California, USA.

2-3 business days on average (up to 5 business days depending on volume)

Wash and dry immediately after use. Avoid abrasive cloths, polishes, or steel wool when cleaning. After drying the knife, we recommend you lubricate it with wax to prevent moisture from affecting the blade and will help it keep your knife rust-free and maintain its etched beauty. Sharpen when needed. Apply cooking oil to a towel and rub on the blade to give it a polished look.

Wash and dry cutting board by hand after use when needed. Use liquid soap to wash the cutting board. Place hand-dried board on its side to finish air-drying. Don’t soak the cutting board in water for a long duration as it may cause the board to warp. Don’t put the cutting board in the dishwasher as the high heat may cause the board to warp, dry-out, and/or crack. Occasionally rub mineral oil or beeswax board cream into a dry cutting board to preserve and revitalize your board.

Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Green Package Protection can be added during checkout. 

Every time you add Green Package Protection to your order, Route donates to support an

agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem. 

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here

Purchased Route's Green Package Protection and looking to file a shipping issue online? File here

Route is covering the cost to neutralize shipping emissions when you add "Green Package Protection" at checkout. "Green Package Protection" Shipping includes package protection at the same cost as before, with the additional benefit that your shipment is carbon neutral. By adding Green Package Protection to your cart, you're automatically taking instant climate action – no donation required.

Route has partnered with Patch, a carbon credit marketplace, to facilitate the purchase of carbon credits to neutralize your emissions. Carbon credits represent a certified unit of carbon removal or avoidance delivered by environmental projects that can be purchased to naturally remove carbon from the air. Patch is a high-integrity carbon removal project that is vetted and certified by organizations like Gold Standard, Verra, Climate Action Reserve, and The American Carbon Registry.

Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download  Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.  

Need to file a claim?  File here

Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes if the merchant has Automatic Issue Resolution enabled.  

In both cases, the Route Premium cost will not be refunded. 

Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.

Here you can place an explanation or answer to the question.