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Privacy policy

Cuso Cuts, LLC ("Cuso Cuts," "we," "our" or "us") respects your privacy and is committed to protecting your information. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from cusocuts.com (the “Site”). By visiting the Site, interacting with us in person, by telephone, texting, e-mail, chatbot, or other means, and/or accessing or using the services and functions of the Site, you agree the information you provide or that is otherwise collected by Cuso Cuts, is governed by this Privacy Policy and the applicable Terms of Service.

The term “personal information” as used in this Policy means any information that can reasonably be used to identify an individual or household. “Personal information” does not include information that does not identify you or your household, including de-identified and aggregated information.

PERSONAL INFORMATION WE COLLECT

We collect information in three ways: (1) we collect the information you provide to us, (2) we automatically collect certain information (for example, through our Site) and (3) we collect information from third parties. Each of these collection practices is described further below.

We collect the information you provide to us. During your visit to our Site, you may choose to provide us with certain information in order to:

Make Purchases. You may purchase the various products we offer through our Site. In order to process your purchase requests, we will collect information from you, including: your name, email address, telephone number, country of residence, postal code and any payment information necessary for processing. Please note that we use a third party payment processor (Shopify) to process credit card payments made to us. In such instances, we do not retain any personally identifiable financial information in connection with credit card payments, such as full credit card numbers. Rather, all such information is provided directly by you to our third-party processor. Our payment processor’s use of your personal information is governed by their privacy policy. To view Shopify’s privacy policy, please click here.

Newsletter. You may choose to sign up for our latest news, updates, and other special offers. In doing so, we collect your email address. You may also voluntarily elect to opt-in to receive SMS alerts with similar news, updates and special offers.

Submit an Ambassador Program Application. If you are interested in becoming a Cuso Cuts Ambassador, you will be asked to provide basic contact information (name, email, country). You will also be asked to share your social media account handles so we can explore the nature of your presence. You will also be asked to create a password to set up an Ambassador account.

Submit a Wholesale Application. If you are interested in becoming a wholesale customer, you will be asked to provide us with your name, email, phone number, business name, business address, website and tax identification number. We use this information to process your application and to contact you.

Contact Us. If you contact us through the “Contact Us” form provided, you will be asked to provide certain information to help us assist you with your stated inquiry. In order to communicate with you concerning this request, we also ask that you provide us with basic contact information (name, email, phone).

We automatically collect certain information. When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

- “Cookies” We use cookies to allow us to personalize your visits, keep track of your preferences and learn about the way in which you use our Site. A cookie is a small file that is placed on your computer when you visit our Site and allows is to recognize you as a user. We employ both “Essential” and “Non-essential” cookies. Essential cookies are necessary to the effective operation of our Site and make the interaction between you and the Site faster and easier. Non-essential cookies are not required for a website to function but are used for other purposes, such as analytics or advertising. For more information about cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

We participate in behavioral-based advertising. This means that a third-party may place a cookie on your browser, or use a web beacon, to collect information about your use of our Site and Services so that they can provide advertising about products and services tailored to your interests. That advertising may appear on our Site or on other websites you visit.

We may use Google Analytics to collect information about your use of our Site. Google Analytics collects certain information, such as the pages you visit, how long you spend on each page, and other websites you visit. This enables us to evaluate the effectiveness of our services and develop customized customer offerings and communications, enhance our online marketing programs, and to periodically present advertisements to you on the Site and on the websites of others (“remarketing”). By participating in remarketing efforts, Cuso Cuts is better positioned to improve integration with other online advertising platforms and the accuracy of the customer data collected. Although Google Analytics stores a persistent cookie on your machine to identify you as a unique user, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics is governed by the Google Analytics Terms of Use available at http://www.google.com/analytics/tos.html and the

Google Privacy Policy available at http://www.google.com/intl/en/analytics/privacyoverview.html. You can prevent Google Analytics from recognizing you by disabling cookies on your browser.

We also collect information from third parties.

We may also collect information about you from social media or other publicly available sources. When an individual interacts with our Site through various social media networks, such as when someone “Likes” us on Facebook or follows us or shares our content on Google, Facebook, X, or other social networks, we may receive some information about individuals that they permit the social network to share with third parties. The data we receive is dependent upon an individual’s privacy settings with the social network, and may include your profile information, profile picture, gender, username, user ID associated with your social media account, age range, language, country, and any other information you permit the social network to share with third parties. Individuals should always review and, if necessary, adjust their privacy settings on third-party websites and social media networks and services before sharing information and/or linking or connecting them to other services. We use this information to operate, maintain, and provide to you the features and functionality of the Site, as well as to communicate directly with you, such as to send you email messages about goods or services that may be of interest to you.

USE OF CHATBOTS OR ARTIFICIAL INTELLIGENCE

We may use automated chat features, or “chatbots” to communicate with you. For example, our chatbot can help answer frequently asked questions (such as: what is your shipping policy?, how do I care for a knife blade?, etc.) and also allows you to leave a message for our Customer Care Team. This feature is hosted by a third-party service provider (Gorgias). Any information you provide to us through the chatbot will be processed and stored by the service provider as part of the services it provides to us. Information collected by a chatbot is used only for the purposes outlined in this Policy, such as to answer a specific user question. We recommend that users not submit personal information through the chatbot features unless specifically prompted to do so.

WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION

We may share information collected about you in the following ways:

(1) With service providers. We work with certain third parties who provide services to us, such as managing visitor/customer information, managing our marketing and promotions activities, managing certain information technology systems, and conducting other activities of the kind described elsewhere in this Privacy Policy on our behalf. In such cases, we may disclose your personal information to such service providers, who act as processors of your data on our behalf. We do not authorize any of these service providers to make any use of your information other than for our benefit. To the extent you interact with any third-party service provider directly (e.g. Shopify, Gorgias), such entity may use your personal information for their own purposes as separate data controllers.

(2) With analytics service providers and advertisers. We permit third parties to use cookies, web beacons, and similar tracking technologies on our Site. Such parties may collect information about how you use our Site and other websites over time and across different services. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, and better understand your online activity. Information collected in this fashion may be used for targeted marketing purposes – namely, to deliver advertisements targeted to your interests and preferences.

(3) With third parties for legal reasons. We would share information about you if we reasonably believe that disclosing the information is needed to: (i) comply with any valid legal process, governmental request, or applicable law, rule, or regulation; (ii) investigate, remedy, or enforce potential violations of our Terms of Service or Privacy Policy; (iii) protect the rights, property, and safety of us, our users, or others; or (iv) detect and resolve any fraud or security concerns.

(4) With third parties as part of an acquisition or liquidation. If we are involved in a merger, asset sale, financing, corporate divestiture, reorganization, or acquisition of all or some portion of our business to another company, or if we undergo liquidation or bankruptcy proceedings, we may share your information with that company before and/or after the transaction closes or the proceedings are completed.

(5) Aggregated or de-identified information with third parties. We also share with third parties, such as advertisers, aggregated or de-identified information and we may permit our third-party providers to further use, sell, license, distribute, or disclose de-identified data. Aggregated or de-identified information does not identify you and, as such, is not considered personal information.

YOUR PRIVACY RIGHTS

In accordance with applicable privacy law, and depending upon the jurisdiction in which you reside, you may have some or all of the following rights in respect of your personal information:

Right of access. You may have the right to obtain: (i) confirmation of whether, and where, we are processing your personal information; (ii) information about the categories of personal information we are processing, the purposes for which we process your personal information and information as to how we determine applicable retention periods; (iii) information about the categories of recipients with whom we may share your personal information; and (iv) a copy of the personal information we hold about you.

Right of portability. You may have the right, in certain circumstances, to receive a copy of the personal information you have provided to us in a structured, commonly used, machine-readable format that supports re-use, or to request the transfer of your personal information to another person.

Right to rectification or correction. You may have the right to obtain rectification or correction of any inaccurate or incomplete personal information we hold about you.

Right to deletion or erasure. You may have the right, in some circumstances, to require us to delete or erase your personal information.

Right to restriction. You may have the right, in some circumstances, to require us to limit the purposes for which we process your personal information if the continued processing of the personal information in this way is not justified, such as where the accuracy of the personal information is contested by you.

Right to opt-out. You may have the right to opt-out of certain processing activities. For example, you may have the right to opt-out of the use of your personal information for targeted advertising purposes, or to “sell” or “share” your personal information with third parties in certain contexts.

Right to control over automated decision-making or profiling. You may have the right to direct us not to use automated decision-making or profiling for certain purposes.

Right to withdraw consent. If you have provided consent for the processing of your personal information, you may have the right to withdraw your consent. If you withdraw your consent, this will not affect the lawfulness of our use of your personal information before your withdrawal.

Right to appeal. In the event that we decline to take action on a request exercising one of your rights set forth above, you have the right to appeal our decision.

You may also have the right to not receive retaliatory or discriminatory treatment in connection with a request to exercise the above rights. To exercise any applicable rights, please refer to the “How to exercise your privacy rights” section below.

HOW TO EXERCISE YOUR PRIVACY RIGHTS

Please submit a request as set forth in the “Contact Us” section below. Before processing your request, we may need to verify your identity and confirm you are entitled to the applicable privacy rights. In certain circumstances, we may decline a request to exercise the rights described above, particularly where we are unable to verify your identity or locate your information in our systems. If we are unable to comply with all or a portion of your request, we will explain the reasons for declining to comply with the request. We will respond to your request as required under applicable privacy laws, generally within a month or 45 days, unless we require more time, in which case we will provide you notice.

In certain circumstances, you are permitted to use an authorized agent to submit requests on your behalf through the designated methods set forth above where we can verify the authorized agent’s authority to act on your behalf.

DATA SECURITY AND RETENTION

We take reasonable precautions, including the implementation of administrative, technical and physical safeguards, to protect your information. Please keep in mind that the internet is not a 100% secure medium for communication, and we cannot guarantee that the information collected about you will always remain private when using our Site. As a result, while we strive to protect your personal information, we cannot guarantee the security of information you transmit to us, and you do so at your own risk. We will usually store the personal information we collect about you for no longer than necessary to fulfill the purposes for which it was collected, and in accordance with our legitimate business interests and applicable law. However, if necessary, we may retain personal information for longer periods of time, until set retention periods and deadlines expire. For instance, where we are required to do so in accordance with legal, tax and accounting requirements set by law, regulation or government authority.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

MINORS

The Site is not intended for individuals under the age of 18 and we do not knowingly collect information from individuals under 18 years of age. If we find out that an individual under the age of 18 has given us personal information, we will take steps to delete that information. If you believe that an individual under the age of 18 has given us personal information, please contact us directly at help@cusocuts.com.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at help@cusocuts.com or by mail using the details provided below:

Cuso Cuts, LLC

[RE: Privacy Policy Compliance Officer]

69 Lincoln Blvd

STE A #227

Lincoln, CA 95648

Last Updated: June 18, 2025