Refund policy
Refunds and Replacements
Our Site sells some products for which we allow a refund or replacement; meaning (a) all or a portion of the purchase price is returned to you without you providing the item back to us or (b) we will provide you with a similarly priced replacement item. This may be indicated on our Site or may be communicated by our customer service department to you. If the product arrives defective or damaged, or you are dissatisfied for any reason, you may request a refund or replacement. Products that do not arrive in a defective or damaged state must be properly taken care of and maintained in re-sellable condition in order to be eligible for a replacement (i.e., cleaned and oiled, not rusted, with original packaging, etc.). We reserve the right to only issue a refund, or require a replacement, in our sole discretion, regardless of what our Site may indicate. Refunds or replacements will not be issued for products that were not purchased directly through our Site. Only regularly-priced products may be refunded or replaced. Final sale products are not eligible for refunds or replacement. The time it may take for your replacement product to arrive may vary depending on where you are located. If you received a product that was marked as a gift when purchased, we will replace it with another item or gift certificate of equal value. The gift certificate will be mailed to you once the item being replaced is received. If the product wasn’t marked as a gift when purchased, or the gift giver had the order shipped to himself or herself to give to you later, we will send a refund to the gift giver. You may not receive a replacement for the following products: (a) gift certificates, (b) downloadable software products, and (c) certain health and personal care products.
· Timing: For refund and replacement eligible products, you have thirty (30) days from the date of shipment to contact us for a full refund of the purchase price (less shipping and handling fees) or replacement. Following such thirty- (30) day period, no product is eligible for a refund or replacement. However, even after thirty (30) days, we encourage you to contact us if you are unsatisfied with a product so our customer service team can improve your experience, which, in our sole discretion, may include providing an exception to this policy.
· Guarantees: Some of our products or brands carry a “100% satisfaction guarantee” which may allow for refunds or replacements for a period longer than thirty (30) days. If so guaranteed, all terms of the satisfaction guarantee apply and such guarantee will be treated as a refund or replacement for the purpose of these Terms.
· Conditions: Your refund or replacement is subject to the following conditions:
- To request a refund or replacement, you must contact our customer service department and provide proof of purchase.
- In your refund or replacement request, you must indicate the specific product with which you are not satisfied and include your order number, name, a picture of the product, and contact information, as well as the reason for your refund or replacement request.
- Once your return is received and inspected, we will notify you that your returned product has arrived. We will also notify you of the approval or rejection of your refund. Products that are returned to us in a condition that is different from what is depicted may not be replaced.
- If we accept your refund or replacement request, you will receive a credit to your original form of payment or a replacement of the same product, which will be sent to the original shipping address associated with the order number you provide. If we are unable to credit that form of payment, your refund may not be completed. We shall use our best efforts to contact you for new payment information. Refunds may take several business days to appear on your bank statement. If you do not receive your refund within thirty (30) days, please contact us.
- We will send you a pre-paid shipping label in order to return the product being replaced. It is your responsibility to pack the product properly to ensure that nothing gets damaged in transit. Please do not send the product back to the manufacturer. Instead, mail your product to:
Cuso Cuts, LLC
11401 Harmon Road, Site 500
Fort Worth, TX 76177